This policy reflects Voxeo's standard Data Retention Practices. If you have purchased additional Data Retention as part of your contract with Voxeo, then the terms of your agreement apply. If you wish to have additional Data Retention capabilities please contact your Account Manager.

Account Logs

The current and previous month's data will be available to you on line. On the first of each month older data will be purged.

As an example, on the 31st of December all of December and all of November's data will be available on line. On the 1st of January, November's data will be purged leaving all of December's data on line plus all new data that is stored in the month of January. On February 1st all of December's data will be purged, leaving all of January's data on line plus all new data that is stored in the month of February.

Call Recordings

The current and previous month's data will be available to you on line. On the first of each month older data will be purged.

As an example, on the 31st of December all of December and all of November's data will be available on line. On the 1st of January, November's data will be purged leaving all of December's data on line plus all new data that is stored in the month of January. On February 1st all of December's data will be purged, leaving all of January's data on line plus all new data that is stored in the month of February.

Application Data

Voxeo realizes that the amount of data associated with an application is unique to each application. As such, the following types of data are permitted to be retained indefinitely as part of your service with Voxeo.

• Audio prompts
• Grammar files
• Application XML documents

The data that is permitted to be retained is restricted to the types listed above.

Periodically, Voxeo will review the types of data retained to insure compliance with this policy.

Questions, comments or complaints regarding Voxeo's Data Retention Policy can be sent to:

Voxeo Corporation
189 S. Orange Avenue, #2050
Orlando, FL 32801
support@voxeo.com